What are admin charges?
Admin Charges can be used if you would like to charge your customers a daily fee outside of their utilities and can be billed to either an owner or a tenant. For information on adding unit charges and availability charges to a supply type, take a look at our Tariffs help article!
For example, if you wanted to charge a daily fee across all utilities, rather than for each utility on a statement, this is where you could use an admin charge. Additionally, if you wanted to charge an owner a maintenance fee, where the resident would continue to receive statements separately for their utilities, the admin charge would come in handy here too!
Adding an Admin Charge
An admin charge can be added from the Tariffs and Bands page, by clicking the Add Admin Charge button on your band.
You can choose whether the admin charge will be charged to the Owner or the Tenant of the property at this point. Select the required recipient from the dropdown list. Where admin charges are set up to be generated to the tenant, a statement which generates for the tenant of the property will then include any admin charges alongside the utility charges.
When setting up admin charges to be billed to an owner who is not also the tenant of the property, a second statement will generate alongside the utility statement for the tenant, addressed to the owner, which will include only the owner admin charges.
You must also add a charge description, rate and select your VAT rate from the dropdown menu. The active dates should cover the period you would like to charge for. Click Add Charge to save the admin charge onto the band.
A charge which has been added will be displayed underneath any utility charges on the band, so details for the charge can be viewed here! You can add multiple admin charges onto a band if required.
Ending an Admin Charge
When the time comes to end the admin charge, just click the Set End Date button and enter your end date. The charge will only be charged for the active dates, regardless of the billing period on the statement.