The Mabdeck Consumer Dashboard allows a resident to log in and view their statements, make payments, view consumption and check transactions. Once a resident has signed up to the consumer dashboard, they will be considered as having a paperless account, which means that you won't need to download and print any statements for a paperless resident.
While with paper statements you will be required to download them from View Statements, paperless statements will be published to the accounts in Mabdeck as soon as they have been approved from manual review, and will bypass the download stage.
Upon publishing a statement for an account which has a consumer dashboard user associated with it, the statement will be available to view by the resident on the consumer dashboard. The resident will also receive an email advising that they have a new statement ready to view! A note will be added to the account when this email is sent, so you can check if the resident has received their statement from there.
You may also have a resident who has access to the online portal, but has requested a paper statement alongside their E-Statement. If this is the case, you can still download statements from the account page, and print and send them out.
Click the PDF icon on the Statements and Invoices section of the account page to download the statement. Simply print this and send it out.
Mini Statement Emails
For users who don't have an online account, and are still receiving paper statements, you have the option to send out a mini statement email when the statement is published to the account. This will include details about the statement total, account balance and payment due date.
Mini statement emails are sent to the email address on the account at the time the statement is published, regardless of whether they are signed up to the online portal. This can help prompt your residents to go green and sign up to the dashboard to receive paperless statements, as well as giving them as much information as possible about their bill.
As with paperless statements, a note will be added to the account page in Mabdeck each time a mini statement email is sent, so you'll have a log of all correspondence that has been sent out to the resident.
Mini statement emails can be activated from the Network section of the System Configuration page. Search for the network where you would like to generate mini statement emails, and click the edit cog next to the network name.
Select whether to generate Mini Statement Emails, then click Edit Network to save your changes.