Background & Focus
Our overall aim for the 2023 roadmap is to continue to focus on PAYG improvements, as well as more detailed and versatile reporting across the entire platform. We will also begin looking into the consumer experience, with a view to enhancing the experience and providing more functionality for residents in Mabdeck. As a general aim, we would like to work on existing Mabdeck infrastructure and performance, to ensure we’re building a reliable and efficient product.
- Power BI and Reporting
- PAYG Device Integration
- Consumer Improvements
- Performance and bugs
Power BI and Reporting – in progress
We will embed Power BI into Mabdeck, to create a new reporting section with an extensive portfolio of reports, to sit alongside the existing reporting options. This will include improved efficiency of system reports and increased range and flexibility of report generation.
We’ll also look to make data more easily available across the platform, by identifying additional pages in Mabdeck which would be replaced with a Power BI dashboard, to allow users to gain accessibility to their data.
If you are interested in testing our some beta reports, please get in touch set this up.
PAYG Device Integration
We'll be implementing deeper integration with the PAYG hubs we work with and increased consumer flexibility and experience around PAYG use. This will include easier payments, tariff integrations and much more!
We will continue to expand our Orbit offering, adding the ability to set up flexible friendly disconnect periods, or custom emergency credit limits. This will provider administrators with a flexible and efficient way of billing PAYG customers, along with the ability to use Orbit in such a way that it protects our most vulnerable residents.
We also intend to expand our integration with existing payment methods, by adding the ability to set up a recurring Stripe payment for Credit and PAYG users, as well as further integration with PayPoint cash payments, to receive these in real time.
A large proportion of our time will be spent on elevating the consumer experience. This will include an overhaul of the consumer dashboard and new features specific to consumers, including ability to set budgets, remote supply control and an Alexa app.
We want to ensure that the process for contacting your own customers is straightforward too, by introducing consumer campaign management in Mabdeck. Informing customers of network or client wide information, such as network maintenance, resident engagement or surveys or tariff changes will become quick and painless. Configurable for all communication methods available, from notes on statements and custom generated letters, to banners on the consumer dashboard and email or text notifications.
We also want to expand the Mabdeck offering, so that customer complaints can be tracked within the Mabdeck portal, rather than outside of it in a separate external system. To achieve this, we will add complaint functionality into Mabdeck, so that you can set up a custom complaint process for your residents. We will provide full visibility of complaints which have been set up on accounts, so that you can monitor and reassign outstanding complaints if required, to ensure your customer is being taken care of. Automated actions can be set up as part of the complaint process, so your customers will remain updated each step of the way, as well as notifications to Mabdeck administrators prompting complaints to be consistently updated.
Performance and bugs
We are consistently looking for ways to improve our existing functionality too, therefore we want to take some time this year to focus on Mabdeck infrastructure and performance. This will include updating infrastructure for older Mabdeck functions and robots, to make sure we’re using the most up to date development tools that we can be.
Although you may not see these changes on Mabdeck in the form of new features, we hope that you will begin to see system efficiency and performance improve, as we improve the infrastructure in the background.
2024 and beyond
Multi-factor authentication and social media login
We want to expand login methods for consumers, with the ability to sign on using a social media login, including Facebook, Apple and Google sign on, making their online account even easier to set up and access. As part of this, we will also cover multi-factor authentication for admin users.
Alongside all of the new features which we intend to implement in 2023, we want to overhaul the permissions function in Mabdeck, to make this much more granular. We want individual users to be able to set levels of access based on company requirements, rather than set access levels currently available in Mabdeck
But more than anything, we want Mabdeck to work the best that it can for you and your consumers. So if you've got any great suggestions for improvements, ideas for brand new features or suggestions for collaboration, just submit a request.