Credit Control is a means of monitoring and actioning any unpaid debts or bills on a consumer account. Credit Control can be enforced in stages, and actions added to each stage. This may be in the form of a letter, email or other form of correspondence
Whenever a statement is generated or a negative opening balance is added to an account, it will trigger the Credit Control process. If an account has an outstanding balance, and no Direct Debit configured, then a Debt Info will be created on the account. The Credit Control process runs every day in the early hours of the morning and will automatically generate correspondence at this time.
An account in Credit Control can have multiple debts. For example, if a second statement is generated for an account, and an outstanding balance increased, then the account will show as having a debt for the first statement and a debt for the second
Adding Credit Control Stages
Credit Control Stages are set up at a client level in Mabdeck and determine at what point an action must be taken on a customer’s account. You can add as many stages as you need to, for when a payment is due or overdue, based on the payment terms you have chosen at the point of client setup.
Click the Finance tab on the left of the screen, then click on Credit Control Setup. You can click Add a Stage to start setting up a Credit Control Process.
Choose a Stage Name, then select whether this stage will generate an action when a statement is due or overdue. You may want to add a reminder action which will generate a number of days before the statement balance is due, to remind the resident to make a payment.
Enter the number of days that the payment will be due in, or overdue by when the Credit Control stage is activated, then click Add to save the stage to Mabdeck.
You can add as many stages as needed to the Credit Control setup. To make changes to a stage, click Edit Conditions on the stage you would like to update.
Adding Credit Control actions
Actions are added to stages and can be in the form of a phone call, letter, email or flag on the customer’s account. You can add multiple actions to a stage of Credit Control, and will generate in a pre-defined order depending on what information is available on the customer's account. You can take a look at the order of the actions below! Actions are a form of notifying the customer that their payment is due or overdue, and by how many days. You can also choose whether the action is applied to the owner or tenant account..
Click the Add an Action button on the stage you would like to add an action to.
Select the action you would like to add. You can add multiple actions to each stage of Credit Control.
Select whether you would like to generate the action against the Owner or the Tenant account, complete any further required fields, then click Add to save the action to the stage. More information regarding each action type and how they work can be found on our help article here.
Credit Control Actions Order
Credit Control Actions will generate in a specific order, depending on what information is available on the resident's account. If an action fails due to missing information, the next action will be attempted. If an action is successful, no further actions will take place for that account, at that stage.
1. Phone Action
The phone action will be attempted in the first instance. If there is a mobile or landline number on the resident's account on Mabdeck, this action will be considered successful. No further actions will take place for that stage of Credit Control on the account, even if they have been set up.
2. Email Action
The email action will be attempted if a phone action which has been set up fails, or if there is no phone action set up to take place too. If there is an email address on the resident's account on Mabdeck, this action will be completed successfully. No further actions for that stage of Credit Control will take place on the account, even if they have been set up.
3. Letter Action
The letter action will be attempted if both the phone action and email actions fail, or if there are no other actions set up to take place too. This stage does not depend on any information on the resident's account.
4. Flag Action
The flag action is independent of any other actions which have been added to the stage of Credit Control, and an account will be flagged alongside any other actions which have been added to the stage.