We just wanted to make a little announcement, well more of a notification about a feature that's available to Mabdeck users. You are able to access and view both your own support tickets and those of your organisation.
This means that if one of your colleagues is away, you want to follow-up, or you simply want to have a look you can see all other tickets submitted from your organisation.
All we need is for your users to have an account on help.mabdeck.com, which they can set-up using the 'Sign-in' link at the top right and then if they've contacted us before they can 'Get a password' or if they haven't contacted us before 'Sign-up'
You can then notify us, using the 'Submit a request' link of your users and we will add them into a group and provide visibility to the full user group! The person submitting the request must have user and administrator rights in your instance of Mabdeck for us to action the change.
In future we'll be looking to automate this and link it to admin users in Mabdeck... but we're taking it one step at a time, which means that you'll need to inform us if you want a user removing or adding to your support group in help.mabdeck.com.