Mabdeck offers the ability to send out a number of automated emails, which will advise your residents when they have a new statement, Credit Control letter or simply to welcome them to the Mabdeck portal. As default these emails are sent out using the firstname.lastname@example.org email address, however this can cause residents to ask questions if they are not sure what Mabdeck is, or who Sycous are.
In order to resolve this, we offer clients the ability to set up a client Customer Correspondence Email Address. This will allow you to send emails from your own domain, creating a seamless experience for the resident, ensuring that they know who is managing their utilities, and that they know who to contact should they have any queries.
Setting up an email domain
Before adding your customer service email address into Mabdeck, you'll need to create DNS records to verify that we're approved to send out Mabdeck emails using your email domain. To obtain the DNS records which you will need to set up, send an email across to our Support Team at email@example.com
and we will provide the required documentation.
Adding in a Customer Service Email Address
Once your DNS records are in place (we'll let you know when these are successfully verified) you can add your customer service email address into Mabdeck.
Click the cog icon next the client you would like to add an email address for on the Client System Configuration page.
Enter your customer service email address into the Customer Correspondence Email field, then click Edit to save changes.
Once your correspondence email address has been set up, any automated Mabdeck emails will be sent from the email address on the Client Setup, rather than firstname.lastname@example.org