A resident who is currently paying their bills via Direct Debit may need to update their details, or cancel the Direct Debit altogether. You can update Mabdeck in these instances so that the resident will be charged correctly, and ensure a smooth Direct Debit process.
Amending a Direct Debit
Find the account on Mabdeck where you would like to set up a Direct Debit, and click the financials tab on the right-hand side.
Make the necessary changes on the Direct Debit form, then choose an amended activation date. This is the date that the changes will take effect from, based on the claim offset which was set up in the Direct Debit configuration. It gives the customer enough notice that their Direct Debit has been amended before the first claim using the new details can be made.
Click the Update Direct Debit button to save your changes. If you have chosen to generate Direct Debit Letters, your Amendment letter will generate automatically when you click the Update button. You can download and send this to the resident from the correspondence page.
Cancelling a Direct Debit
Find the account on Mabdeck where you would like to set up a Direct Debit, and click the financials tab on the right-hand side.
Click the Cancel Direct Debit button. If there is an outstanding claim on the account, the Direct Debit will only cancel after this claim has been collected. If there is not an outstanding claim on the account, the Direct Debit will be cancelled immediately.
If you have chosen to generate Direct Debit Letters, your Cancellation letter will generate automatically when the Direct Debit is cancelled. You can download and send this to the resident from the correspondence page.