Please find some frequently asked questions regarding our upcoming Statement Generator Changes below.
How would you recommend generating statements for PAYG properties?
We would advise clients to continuing using annual summaries for generating bills for PAYG consumers.
Does every available charge type have to be added to a Billing Profile?
You are not required to add every charge type. You can have a single consumption charge and a single time based charge if that is all that you require.
Can you add a financial adjustment for a one off credit amount, not linked to Direct Debit?
For one-off credit amounts we would suggest adding those individual credits to the accounts. The financial adjustments would more likely be used for regular discounts which you want to offer to multiple customers, which will save you time for adding the discounts and charges to multiple accounts. If however you do have any suggestions for an ongoing financial adjustment please just let us know and we can look into implementing this. We have built the functionality in such a way that allows us to easily add new adjustments and tariffs, so we do plan to add in more and more adjustments in the future.
Will tariff changes during the billing period be the same as before, i.e just add the new tariff and its start date?
Rather than ending a tariff and starting a new one, you'll just need to end the charges which you no longer require. You can then add in the new charges to the same tariff. Please note that their start date should be the same as the end date for the old charges, so that you can ensure a seamless transition from one tariff to another.
Can I do a test run?
You are free to add your own test network (make sure you add Test as part of the Network Name, so we know that this is used for testing purposes!) to test the new statement generation functionality.
Does the new Mabdeck release support dynamic tariffs? e.g. consumers with higher consumption are subject to a higher tariff.
Although this tariff isn't currently available, we do plan to add in more dynamic tariffs such as block tariffs as mentioned above. This will come as part of a second round of statement generator changes, after the initial release has gone live.
Will we still be able to reverse statements through an individual's dashboard/account?
Yes, you will still be able to reverse statements from the account page and the archived statements page, as well as the new Statement Review page.
We currently have to input meter readings for many of our properties. Do we still do this in the same way?
Yes, the way in which meter readings are currently uploaded into Mabdeck for your properties will remain the same.