Mabdeck allows administrators to publish information at different levels depending on the audience, utilising your CMS.
If you require access to your CMS, please speak to your Account Manager or get in touch with your team.
Content can be targeted to:
- Individual customer accounts
- Specific heat networks
- Individual heat suppliers
- Entire portfolios
This ensures customers only see information relevant to their home, business, heat network, or heat supplier.
Mabdeck, utilising your dedicated web portal and mobile app, can be used to publish a wide range of customer-facing documents and resources, including:
- Heat Supply Agreements or Energy Supply Agreements
- Tariff Information
- Billing Guides
- Maintenance Information
- User Guides
- Planned Works Notices
- Service Updates
- Complaints Procedures
- Escalation Routes
- Compensation Policies
- Financial Support Information
- Vulnerability Support Guidance
- Energy Ombudsman Information and other Sign Posting
- Frequently Asked Questions
- Client-Specific Policies and Procedures