Mabdeck maintains a comprehensive audit log of activity across the platform, providing organisations with a complete history of actions performed by users, automated workflows, and system processes. This is available to administrators.
System Notes:
User Notes:
Correspondence records:
Audit logging is automatically applied throughout Mabdeck and helps heat suppliers demonstrate operational governance, accountability, compliance, and decision-making.
Mabdeck records activity across all major functions, including:
- Customer account management
- Metering and billing activities
- Credit control actions
- Customer communications
- Complaints and case management
- Asset and property records
- Workflow updates
- Document uploads and changes
- User administration
- Compliance activities
- Reporting actions
This ensures a complete history of how customer accounts, assets, and operational processes have been managed.
Each audit entry includes:
- Date and time of the activity
- User who performed the action
- Type of action completed
- Previous and updated values (where applicable)
- Related customer, asset, property, or account (where applicable)
- Workflow and status changes
- Associated notes and documents
This creates a clear and traceable record of platform activity from initial creation through to completion or closure.
Audit logs can be used to support:
- Internal audits
- Complaint investigations
- Quality assurance reviews
- Compliance monitoring
- Customer disputes
- Operational reviews
- Regulatory enquiries
The ability to demonstrate who performed an action, when it occurred, and what changes were made helps provide transparency and accountability across the organisation.
Audit information is available through account records and reporting tools, allowing authorised administrators to review historical actions and generate evidence when required.
This enables organisations to maintain a robust audit trail across all areas of their heat network, billing, customer service, and compliance operations.