Charlotte Axe
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Recent activity by Charlotte Axe-
Introducing the New Consumer Dashboard: A smarter, simpler way for residents to stay on top of their account
We’re excited to announce the launch of our brand-new Consumer Dashboard - redesigned from the ground up to give residents more control, clarity, and convenience. Whether you're checking your usage...
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Introducing Multi-Factor Authentication(MFA)in Mabdeck: What You Need to Know
Multi-Factor Authentication As part of our continued commitment to data security and regulatory compliance, Mabdeck is introducing Multi-Factor Authentication (MFA) for all Administration Portal us...
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Orbit PAYG System - User Guide
Orbit connects communal and district heating networks to a modern, cost effective and open-protocol metering and PAYG system.Utilising cloud technology, Orbit is hardware agnostic and provides every...
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Feature Release History
Feature release historyTake a look back at some of the great additions we've made to Mabdeck. Below are all the changes to functionality made since Mabdeck was first released in summer 2018. We nev...
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Mabdeck Roadmap
Sycous RoadmapWe have a commitment to ensuring that our software is constantly evolving to improve and address new challenges in the meter and billing industry. Our roadmap includes a mix of new fe...
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We've launched our Knowledge Base and Self-Service Support for Mabdeck
We are so pleased to announce that we have launched our Knowledge Base and Self-Service Support facility for our Mabdeck clients. We have utilised Zendesk as the leading customer support software ...
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We've launched mySycous.com
We have been working on better ways to improve our consumer offering outside of the Mabdeck Portal. The main driver behind this was to allow consumers to access information and resources outside of...
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We're working with HIUservice.co.uk!
We're pleased to announce we've partnered with HIUservice.co.uk HIUservice.co.uk provide a direct to consumer service for individual HIU repair and servicing, where a leaseholder or freeholder is ...
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Accessing Your Organisations Support Tickets
We just wanted to make a little announcement, well more of a notification about a feature that's available to Mabdeck users. You are able to access and view both your own support tickets and thos...
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We're launching Billing Profiles
Billing profiles are our new way to generate your bills or statements. This offers a completely new way to generate and schedule your billing runs and build template profiles, as well as setting ...