Charlotte Axe
- Total activity 246
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 148
Articles
Recent activity by Charlotte Axe-
Compliant Bill Production
Mabdeck generates customer bills using approved tariff structures and validated consumption data.Each bill can include:Heat consumption chargesUnit ratesStanding chargesFixed chargesVAT treatment w...
-
Supporting Heat Network Regulation
The UK Compliance Module has been designed to support organisations responding to the evolving regulatory framework for heat networks.This may include evidencing activities related to:Consumer prot...
-
Reporting and Audit Support
Generate reports that help demonstrate compliance activity across your heat network portfolio.Typical reports may include:Outstanding actionsCompleted inspectionsIncident statisticsComplaint trends...
-
Compliance Task Management
Assign and monitor compliance-related activities such as:AuditsReviewsBilling and consumer activitiesCorrective actionsAutomated reminders can help teams manage important deadlines and recurring ac...
-
Complaint Management
Track complaints from initial receipt through to resolution.Records can include:Customer communicationsInvestigation notesActions takenSignposting of 3rd parties and consumer advocatesResponse time...
-
Asset Tracking
Maintain a complete record of heat network assets and supporting infrastructure. Examples include:Energy centresHIUsHeat meters and other metersData and control systems
-
Document and Evidence Storage
Store critical compliance information in a single location, including:Policies and proceduresInspection certificatesMaintenance recordsAsset documentationResident communicationsAudit evidenceDocume...
-
Regulatory Compliance
Regulatory compliance is complex, utilising Mabdeck and the UK Compliance Module, organisations can improve their Mabdeck utilisation, including:Maintain accurate compliance records and asset infor...
-
Release Notes 2026.4
General Overview & ImpactHubsIn this release we have made improvements to the Adjust Debt section of the Hubs panel on the Manage Account page. We have now implemented a partial to refresh when a v...
-
Release notes 2026.3
General Overview & ImpactHubs/PAYG ChangesIn this release we have made some quality-of-life improvements to the processes of Hubs and PAYG accounts. We have now implemented a Hub Replacement form w...