Charlotte Axe
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Articles
Recent activity by Charlotte Axe-
Consumer Support and Signposting
Ofgem's framework introduces stronger consumer protections for heat network customers, supported by services including Citizens Advice and the Energy Ombudsman.Mabdeck customer communications can i...
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PAYG or Prepayment Meter Compliance
For organisations operating heat network PAYG services, Mabdeck using our Orbit modules supports:Tariff configurationCredit managementEmergency credit controlsLow credit notificationsSelf-disconnec...
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Priority Services Register (PSR) Support
Mabdeck includes dedicated functionality to support vulnerable customers and Priority Services Register administration.Capabilities include:Vulnerability identificationPriority Services Register re...
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Complaint and Billing Dispute Protection
Where billing disputes arise, Mabdeck provides workflow controls that protect consumers whilst enabling operators to evidence compliance.Features include:Complaint registrationBill dispute tracking...
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Supply Agreement and Customer Records
The platform maintains a complete customer lifecycle record from occupancy through to final bill.Mabdeck supports:Supply agreementsDeemed contractsAccount creationOccupancy changes (including Chang...
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Credit, Refund and Adjustment Management
Mabdeck manages account corrections through structured workflows.Supported processes include:Credit balance managementCustomer refundsUndercharge correctionsOvercharge correctionsBilling adjustment...
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Back-Billing Controls
A key area of compliance relates to ‘back billing’, which can be enabled for a given period, such as 6 months or 12 months, providing forced control over extended billing periods.This is being enha...
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Tariff Management and Change Notifications
Heat suppliers must be able to demonstrate the basis of charges applied to customers.Mabdeck provides:Controlled tariff creationEffective dating of tariffsVersion controlComplete audit historyAppro...
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Actual and Estimated Meter Reading Management
Mabdeck supports both actual and estimated billing methodologies.Mabdeck functionality includes:Automated meter imports from a range of data and system types, with open API to enable further integr...
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Clear and Transparent Customer Information
Ofgem's consumer protection framework is built around providing customers with clear information about their heating charges and their supply arrangements.Mabdeck supports this by ensuring customer...