Mabdeck Roadmap

Sycous Roadmap

We have a commitment to ensuring that our software is constantly evolving to improve and address new challenges in the meter and billing industry. Our roadmap includes a mix of new features, existing feature improvements, compliance updates and infrastructure and performance improvements so that you can have confidence that Mabdeck will continue to evolve in the ways that you need.

Check out below to see what you can expect next from Mabdeck, from imminent new releases to our core project areas. You can find our recently released features and improvements here: https://help.mabdeck.com/hc/en-gb/articles/19772877914130-Feature-Release-History

Our next release (Release 2026.1)

We’re nearly ready to share some of our latest features, improvements and fixes with you. Our next release is currently in our testing environment, and will be live for you to use imminently!

1. The final changes to Credit Control have been made as part of this release, and will soon be ready to go live in an upcoming release. The main changes implemented were ensuring that old credit control features are removed as the new features are live, and some minor adjustments to existing fields to improve the user experience. We will provide further updated on when we expect the new Credit Control functionality to go live.
2. We’ve started making some changes to the Hub functionality in Mabdeck, ready for some upcoming work to add to and improve existing Hub features. Much of this has been improving validation messages, as well as ensuring client currency is shown within the Hub areas of Mabdeck – this currently defaults to GBP in some areas. Along with some future cleanup work of existing Hubs code, these improvements will ensure we can easily develop new features for Mabdeck Hubs going forward.
3. We’re making changes within ReadingsAPI to align the current functionality with industry regulations, whilst providing better usability. We’ve begun applying networks to meters in an aim to better control how different users view the data they have access to, whilst taking into account the various user roles allowed within the API. Further work is upcoming for this that will provide greater security and ease of use for our users.
4. Additional placeholders have been added into this release for statements and Welcome Letters, allowing the user to add the Active From and Active To dates of Tariff Charges. This will make it clearer for residents receiving correspondence what charges will apply to themselves for any given period, and will hopefully avoid any confusion brought from the current listed charges within Welcome Letters.
5. Additional small changes have been made to a variety of areas of Mabdeck to improve the overall experience. This includes:
   1. The renaming of “Payments” to “Transactions” in some areas of Mabdeck, putting this more in line with the rest of the system.
   2. Additional Pagination and Items-Per-Page functionality to the Notes page. This will reduce the amount of data being loaded at once, and make it more streamlined to navigate
   3. Deleting notes will now have a timeframe restriction to all users excluding SuperUser and SuperClient. This will avoid any notes being deleting unnecessarily by users.
   4. We have also added additional notifications to our development team for when Scheduled Report fail to send to transfer servers. Should this occur, our team will now be notified, allowing us to rectify the issue immediately and notify users, allowing for a quicker response time.

Orbit 

Orbit currently provides common PAYG functionality (balance calculation, automated remote valve control, friendly disconnection/credit) and works with numerous different current communication and hardware offerings such as MBus, Wireless MBus LoRaWAN and NB-IoT systems.  

Our Current Active Orbit Projects 

Orbit Solutions

We have current active projects to extend these integrations to include the BAXI HIU, the Evinox HIU and the Kamstrup READy API. This will allow Orbit to use the meter reading functions and valve control functions of these systems to remotely offer our existing PAYG functionality to heat networks with this installed equipment. The Kamstrup READy integration is currently underway to roll out this offering across Orbit and Mabdeck regardless of the outcome of this tender.

Our Orbit Roadmap 

Beyond our active projects, we also have a committed roadmap of features to firmly establish Orbit as an industry leading PAYG solution, which include: 

• Inclement weather based friendly disconnection – allowing clients to add customised thresholds for extreme weather events (low temperature for heating, and high temperature for cooling networks) that will be linked to friendly disconnection to ensure no properties are disconnected during potentially health affecting, extreme adverse weather events. 
• Customisable debt recovery rates – debt recovery rates for secondary debt on Orbit PAYG debt accounts that can be customised at different rates throughout the year. 
• Ambient temperature linked tariffs – tariffs that are coupled with remote temperature monitoring, to enable offering reduced tariff rates for heating up to above the threshold for mould issues mitigation. A feature that can be linked to future humidity sensor data collection for helping to target properties with a higher risk of damp and mould issues that are costly to otherwise remedy. 

Mabdeck 

Our current active Mabdeck projects 

The below projects are those that we have developers actively working on right now, to enable production release of features in the near future. 

Statement & Billing improvements

We have an ongoing project for improvement of functions relating to statement generation and billing related performance and quality of life improvements, which can be seen throughout our recent release notes. Our current work looks to conclude the improvements to the updating of statement statuses and will continue to reconfiguring of other elements of SSG such as statement publishing to offer performance improvements. There will also be changes to the billing runs pages to optimise their performance further. 

General Performance Improvements

Our ongoing performance improvement works are currently focusing on our migration to Azure Functions, which are replacing the Hangfire Jobs implementation across Mabdeck and offering considerable performance improvement across the system. We are also updating the PAYG Hubs UI to add both performance and user experience improvements. We have also begun focussing on a site-wide performance review, highlighting the areas of Mabdeck that have high load times, and will be using this a focus for future performance-related improvements going forwards, ensuring we tackle the most affected areas first.

CRM Integrations

We are currently continuing our CRM integration works with further API rollouts for our integration of Mabdeck and Zendesk and Freshdesk. The CRM integration with Mabdeck will enable: 

1. Synced data between Mabdeck and Zendesk/Freshdesk/Other to enable the Zendesk/Freshdesk/Other app to automatically detect user account from contact email address/phone number that consumer contact has been made from to present the relevant account data immediately. 
2. A Zendesk/Freshdesk/Other app that displays a tab for basic DPA check information so that support team members can easily conduct DPA checks. This will be followed by tabs to show linked supply information, basic account info (Addresses, billing mode, vulnerability status), credit control stage and correspondence, latest statement values and dates, current account balance, recent readings and other Mabdeck system generated notes and correspondence. 
3. Enable key functions to be undertaken in app, such as submitting readings, sending consumer dashboard invites etc. 
4. Enable click through directly to the relevant Mabdeck account page for further investigation if needed. 
5. Enable updating an account vulnerability/PSR status in Mabdeck directly from the Freshdesk/Zendesk/Other app 
6. Enable change of payment mode for PAYG enabled properties directly from the Zendesk/Freshdesk/Other app. 
7. Enable viewing of Freshdesk/Zendesk/Other notes in Mabdeck, and visa versa. 

User Authentication and authorisation improvements

Following the release of our MFA implementation, our user authentication improvement project is continuing with implementation of Microsoft Entra Single Sign On (SSO) for the administration portal for client logins, and Apple SSO authentication for consumer account logins. We expect both to be available during the first quarter of 2026 Following this, our project will continue with implementation of read-only user accounts for the client portal, and Google and Facebook SSO integrations for the consumer dashboard users. 

Credit Control Overhaul

Our credit control overhaul project has been ongoing for several months, with our published release notes showing the quick progress made so far. The stage 1 overhaul includes the replacement of the existing functionality with a newly designed back-end infrastructure, that has been designed for better performance and more flexible use to enable our further credit control improvements detailed later. This work is due for completion in January of 2026. As well as replacing the existing functionality like to like, this project also introduces several quality-of-life improvements, including different credit control paths for first statements, final statements and ongoing statements on accounts, as well as being able to have an optional minimum value for triggering credit control

Our stage 2 credit control overhaul will include the introduction of Payment Plans into Mabdeck credit control. This will enable payment plans to be set up for historic debts to be paid back regularly and monitored for adherence. We will also implement a payment plan calculator for administrators to use, which will recommend a suggested monthly payment value based on outstanding debt and historic statement values. Payment Plan details will be shown directly on statements, including original debt balances, amounts paid to date, balance remaining, and number of payments remaining. The feature will include automated steps in the event of non-compliance with payment plan agreements. It will also include optional automated late payment fees. 

Our stage 3 credit control phase will include optional utilisation of SMS credit control actions, SLA thresholds for some credit control actions such as phone call actions. 

Smaller items 

• Enhanced functionality for saving Heat Supply Agreements on consumer accounts.
• User feedback pop-ups on the consumer dashboard, that redirect to a customisable survey URL
• Low/No balance alerts for PAYG accounts via the App
• Back billing alerts based on maximum time frame.
• Pending accounts functionality, to allow self-reported move ins to be screened directly in Mabdeck before automatically creating the account once accepted
• Account level data deletion service available in UI for select admin users
• IoT heat cost allocation integration

Our Future projects 

PAYG project improvements

Our roadmap includes a project for improving the general functionality for PAYG functions within Mabdeck for all connected PAYG solutions (Orbit, Secure and Guru). This will include features such as 

• Self-disconnection monitoring tools – to highlight and categorise accounts at high risk of self-disconnection to allow targeted support (such as energy saving advice or financial support signposting), and regulatory reporting requirements. 
• Consumer set auto-top up – to allow consumers to set a balance trigger and top up amount to enable auto-top up. 
• Tariff push integrations with Secure and Guru. 
• Cost to go and time to go data display in the consumer app and online portal. 
• Admin user prompts when switching an account into PAYG mode where there is an active vulnerability status. 

Complaints

Functionality for logging complaints in Mabdeck will be added, so that you can set up a custom complaint process for your customers. We will provide full visibility of complaints which have been set up on accounts, so that you can monitor and reassign outstanding complaints if required, to ensure your customer is being taken care of. Automated actions can be set up as part of the complaint process, so your customers will remain updated each step of the way, as well as notifications to Mabdeck administrators prompting complaints to be consistently updated. 

 Consumer Improvements

We have a committed roadmap of features to offer improvements to consumers through the app and online account over the next couple of years to improve consumer experience and self-serve opportunities, which includes: 

• Remote supply control directly from the app, where compatible hardware is available
• Personalised energy saving tips, and tips and help specific to the installed equipment at a customers property. 
• The ability to download and export readings, transactions and balance information as a CSV directly from the consumer portal. 
• Budgeting tools, including predicted consumption and tools, and budget setting tools with automated notifications and remote of property heat supply valves to balance comfort and budget. 
• Pre-verified live chat when logged into the consumer account. 
• Ability for consumers to add a named contact or carer directly in the consumer dashboard 
• The ability to configure contact rules for notifications 
• Alexa home assistant app for common account related queries. 
• The ability to request a paper statement directly in app. 
• Suggested fixed payment amounts when setting up fixed regular payments. 

Consumer Campaigns

We want to ensure that the process for contacting your own customers is straightforward too, by introducing consumer campaign management in Mabdeck. Informing customers of network or client wide information, such as network maintenance, resident engagement or surveys or tariff changes will become quick and painless. Configurable for all communication methods available, from notes on statements and custom generated letters, to banners on the consumer dashboard and email or text notifications. 

Payments

Our PayPoint integration will be expanded to include PayPoint Event Streamer for use with Orbit and Credit Billing accounts to give real-time notification to Mabdeck of in-person cash payments. We will also include PayPoint payment location information directly both on the Mabdeck admin portal accounts page and Zendesk/Freshdesk/Other app to help facilitate better customer service, and in the consumer portal and app to help improve self-serve opportunities. 

We will also be implementing automatic payment card number generation algorithms directly into Mabdeck for use with PayPoint and PAYG payment functionality. 

We will also introduce alerts for unusual financial transactions on accounts, such as large overpayments and refund requests, frequent refund requests and large ongoing credit balances to enable clients to comply with obligations around money laundering reporting. 

Smarter Credit Control 

Following the roll out of our current Credit Control overhaul, we have a range of additional credit control features committed for development over the next couple of years, including: 

• Dedicated credit control pathways for PAYG standing charge accrual debt management 
• New credit control stage types including app push notification, SMS, and remote valve activation/prompt for activation for disconnection or change to PAYG mode 
• Account level credit control optouts 
• Reason codes for credit control hold actions 
• Direct Debit failure linked credit control steps 
• Credit control pathways for different account types (residential, commercial, vulnerable) 
• Credit control pathways based on payment history (repeat non/late payers, first time issues) 
• Ability to add discount for full settlement of historic debts 

Compliance

We have a committed roadmap project for compliance related features, which includes: 

• Notification of unusual financial transactions 
• Account level indicators for flagging the time since an account was billed based on readings – to enable reporting on compliance with KPIs around the 12 month limit for estimated bills. 
• Automated data deletion and custom retention periods 
• Automated regulatory reports and HNTAS reports, including direct reporting via Regulator provided APIs where/when available. 
• The ability to setup “Step In” provisions in Mabdeck to allow seamless transition of Step In arrangements required by upcoming regulations. 
• The ability to store meter warrant information in Mabdeck. 
• User authorisation changes in Mabdeck to streamline user permissions setup 
• Additional controls around vulnerability flagged accounts, including PAYG restrictions and prompts in line with regulatory requirements, and space to include comments and evidence for compliance steps taken. 

Smaller items 

• Back billing controls, including multiple or key admin role sign off. 
• Annual summary 12 month forecasting for compliance with upcoming regulations 
• Docmail integration for optional post fulfilment services. 
• Consolidated billing files 
• Bulk meter energy consumption predictions 
• Integration with Elvaco Evo 

MDM and data validation

We currently have a suite of changes committed in our roadmap relating to metering data validation and monitoring, including; 

• UI changes to show linked hardware advisories and faulty equipment flags on accounts, as well as displaying consumption graphs on the advisories UI tabs. 
• Addition of notes for advisories/equipment to be able to track equipment with consistent or repeating issues more easily 
• Statuses on faulty equipment and ability to set fault codes when marking equipment as faulty (including statuses such as “Escalated to contract/client”, “requires replacement” etc, and reason codes such as “hardware fault”,  “bypassing valve”, “signal strength issue” etc. 
• System automatic resolution of diagnosed faults where appropriate 
• PAYG hub advisories for Secure and Guru equipment issues 
• Valve level validation and status checks 
• Void property specific metering data validation pathways 
• Secure Meters diagnostic data processing and validation in Mabdeck 
• Temperature and Humidity sensor data collection and visualisation in Mabdeck 
• Meter fault code display in Mabdeck and provision into compliance reporting. 
• VWART/VWARTD calculation inclusion into compliance reporting and embedded dashboard in Mabdeck for VWART overview (custom dashboard is currently available in Power BI). 
• JobWatch integration for meter fault actions creation and updating post engineer completion notes.