Charlotte Axe
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Recent activity by Charlotte Axe-
Release Notes 2024.12
General Overview & Impact Account SearchIn this release, major improvements have been made with the account search and filteringfunction. Users will now be able to filter and search according to mo...
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Release Notes 2024.11
General Overview & Impact In this release, work was completed for the upcoming Friendly Disconnect and EmergencyCredit features- this will remain hidden on the frontend until the work is completed....
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Release Notes 2024.10
General Overview & Impact This release contains changes to the Network AE payments flow, with the introduction of ahosted payment page, to improve the customer experience and flow for those makingp...
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Feature Release History
Feature release historyTake a look back at some of the great additions we've made to Mabdeck. Below are all the changes to functionality made since Mabdeck was first released in summer 2018. We nev...
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Mabdeck Roadmap
Sycous RoadmapWe have a commitment to ensuring that our software is constantly evolving to improve and address new challenges in the meter and billing industry. Our roadmap includes a mix of new fe...
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We've launched our Knowledge Base and Self-Service Support for Mabdeck
We are so pleased to announce that we have launched our Knowledge Base and Self-Service Support facility for our Mabdeck clients. We have utilised Zendesk as the leading customer support software ...
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We've launched mySycous.com
We have been working on better ways to improve our consumer offering outside of the Mabdeck Portal. The main driver behind this was to allow consumers to access information and resources outside of...
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We're working with HIUservice.co.uk!
We're pleased to announce we've partnered with HIUservice.co.uk HIUservice.co.uk provide a direct to consumer service for individual HIU repair and servicing, where a leaseholder or freeholder is ...
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Accessing Your Organisations Support Tickets
We just wanted to make a little announcement, well more of a notification about a feature that's available to Mabdeck users. You are able to access and view both your own support tickets and thos...
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We're launching Billing Profiles
Billing profiles are our new way to generate your bills or statements. This offers a completely new way to generate and schedule your billing runs and build template profiles, as well as setting ...