Charlotte Axe
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Recent activity by Charlotte Axe-
Compliance Task Management
Assign and monitor compliance-related activities such as:AuditsReviewsBilling and consumer activitiesCorrective actionsAutomated reminders can help teams manage important deadlines and recurring ac...
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Complaint Management
Track complaints from initial receipt through to resolution.Records can include:Customer communicationsInvestigation notesActions takenSignposting of 3rd parties and consumer advocatesResponse time...
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Asset Tracking
Maintain a complete record of heat network assets and supporting infrastructure. Examples include:Energy centresHIUsHeat meters and other metersData and control systems
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Document and Evidence Storage
Store critical compliance information in a single location, including:Policies and proceduresInspection certificatesMaintenance recordsAsset documentationResident communicationsAudit evidenceDocume...
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Regulatory Compliance
Regulatory compliance is complex, utilising Mabdeck and the UK Compliance Module, organisations can improve their Mabdeck utilisation, including:Maintain accurate compliance records and asset infor...
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Release Notes 2026.4
General Overview & ImpactHubsIn this release we have made improvements to the Adjust Debt section of the Hubs panel on the Manage Account page. We have now implemented a partial to refresh when a v...
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Release notes 2026.3
General Overview & ImpactHubs/PAYG ChangesIn this release we have made some quality-of-life improvements to the processes of Hubs and PAYG accounts. We have now implemented a Hub Replacement form w...
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Introducing the New Consumer Dashboard: A smarter, simpler way for residents to stay on top of their account
We’re excited to announce the launch of our brand-new Consumer Dashboard - redesigned from the ground up to give residents more control, clarity, and convenience. Whether you're checking your usage...
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Introducing Multi-Factor Authentication(MFA)in Mabdeck: What You Need to Know
Multi-Factor Authentication As part of our continued commitment to data security and regulatory compliance, Mabdeck is introducing Multi-Factor Authentication (MFA) for all Administration Portal us...
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Orbit PAYG System - User Guide
Orbit connects communal and district heating networks to a modern, cost effective and open-protocol metering and PAYG system.Utilising cloud technology, Orbit is hardware agnostic and provides every...