Ofgem's consumer protection framework is built around providing customers with clear information about their heating charges and their supply arrangements.
Mabdeck supports this by ensuring customer communications contain:
- Current tariff information
- Charge breakdowns
- Consumption details
- Supply agreement information, where applicable
- Contact details, including emergency contact details, where provided
- Compliant complaints information
- Support and assistance information
- Vulnerability support information, including promoting the Priority Service Register (PSR)
Bills and customer notices can be produced in accessible formats where required, including options around dual language billing, large print, braille and much more.