Mabdeck includes dedicated functionality to support vulnerable customers and Priority Services Register administration.
Capabilities include:
- Vulnerability identification
- Priority Services Register records
- Annual review workflows
- Consent recording
- Communication preferences
- Accessibility requirements
- Support intervention records
PSR status is visible to customer service, billing, collections and operational teams, helping ensure vulnerable customers receive appropriate support. PSR information can be directly linked to existing workflows, including credit control and more, enabling a personalised service to be provided.