Ofgem's framework introduces stronger consumer protections for heat network customers, supported by services including Citizens Advice and the Energy Ombudsman.
Mabdeck customer communications can include:
- Complaints information
- Energy Ombudsman information
- Citizens Advice signposting
- Payment support information
- Vulnerability assistance channels
- Customer service contacts
This helps ensure customers can access support and independent advice when required. You can include specific consumer support and signposting as part of your compliant correspondence.