Mabdeck, utilising our Orbit module for PAYG, supports the monitoring of self-disconnection events and enables heat suppliers to proactively engage with accounts when defined thresholds are reached.
Please note, this is possible only when communication with the PAYG system is available, this is not possible due to non-communication events such as power outage.
Other events, such as self-disconnection on other suppliers, for example electricity impacting heat due to HIU shut down, which would not be known.
Using exception reporting and alerts, Mabdeck can identify accounts that have self-disconnected, or extended periods without any credit. This allows heat suppliers to take action before customers experience an extended loss of service, especially when linked to PSR.
Mabdeck can:
- Monitor low, zero, and negative credit balances.
- Identify accounts at risk of self-disconnection.
- Generate exception reports and dashboard alerts.
- Notify administrators of accounts requiring intervention.
- Trigger communications based on configured workflows.
- Record all activities for audit and compliance purposes.
For customers using the Mabdeck Mobile App, notifications can be delivered directly to the Mobile App, helping provide timely reminders and support information.
Disconnection Management
Mabdeck can be configured to identify over-consumption, as part of our technical validation, including where consumption data increases despite disconnection. This can highlight potential fraud, maintenance failures or other events for further investigation.