When generating statements in Mabdeck, sometimes the bill run will contain errored statements which have failed to generate. You will be provided with a reason for the bill failure so that you are able to take action to resolve the error, and then produce the statement or bill.
Here we have provided you with a list of common errors and some useful tips...
| Notification Error Message | Reason For Failure | Action |
Useful Guidance / Fixes |
| Failed to find a start reading for meter serial: XXXXXXXX on date: DD/MM/YYYY. | Mabdeck does not have a meter reading for the mentioned meter serial on the mentioned date. It is likely there has been a meter exchange and the install reading has not been entered. | Ascertain the install reading for the required meter and the required date. Input it into Mabdeck | Managing Meter Readings on an Property |
| Failed to find an end reading for meter serial: XXXXXXXX on date: DD/MM/YYYY. | In order to bill, we need an end read. In this case, there is not a read available for the specific date. | Ensure you have a up to date read and input this into Mabdeck. You can reach out to the resident directly or ask PDS to check their data. | Managing Meter Readings on an Property |
| Property (XXXXX) has already been billed up to this date | The property you are raising a bill for has already been billed. | Acknowledge the error and reject. | Approving & Rejecting Statements |
| There is already a ready to download/publish/review statement for this property in statement review. | There is already a statement raised for this property waiting to be reviewed | Check open bill runs with statements still left to review. Ensure everything has been processed i.e the statements have been approved/rejected and errors have been acknowledged and rejected before raising a further bill. | Approving & Rejecting Statements |
| There is no owner / tenant moved into the property. | The property you are trying to bill for does not have an associated owner/tenant for the entire billing period you are trying to raise bills for | Navigate to the property page and check the tenancy and ownership history and amend if necessary. | |
| No charges or financial adjustments could be populated. | No valid charges or financial adjustments could be populated. This could be due to missing meters, or mismatched billable units between the charges and the meters. | Ensure you have an active meter for the period you are trying to bill for. Ensure the meter is reading in the same billable units your tariff is set up to bill agains i. if a meter reads in kwh the tariff charge for this supply must be set up to bill against kwh. If a meter is set up to read in m3, the tariff charge for this supply must be set up to bill against m3. Ensure you have an active tariff for the period you are billing for. Add required meters, reading units or tariff as required. Acknowledge and reject the error and re-raise the statement. |
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| Reading estimation failure: failed to estimate a reading for meter serial: XXXXXX for date: DD/MM/YYYY. | There is no reading for the mentioned serial number on the mentioned date and Mabdeck has failed to estimate a reading for this serial on this date. | Input an estimated or actual read for the required serial on the required date. |
Managing Meter Readings on an Property
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| Failed pre-billing validation | The meters you are trying to bill for have failed pre billing validation checks. | Ensure there are readings entered for the required dates you are trying to bill to and from. Check these readings are incrementing appropriately. Check there is an active meter for the period you are trying to bill for. Check there is an active tariff with the correct billable units, against the correct supply types for the period you are trying to bill for. Add required meters, reading units or tariff as required. Acknowledge and reject the error and re-raise the statement. |
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| Generation could not start, please check charges, supply points and meters are attached. | Mabdeck has failed to generate a statement as it has been unable to pick up a relevant supply point, meter or tariff to charge against. | Ensure you have an active meter for the period you are trying to bill for. Ensure the meter is reading in the same billable units your tariff is set up to bill agains i. if a meter reads in kwh the tariff charge for this supply must be set up to bill against kwh. If a meter is set up to read in m3, the tariff charge for this supply must be set up to bill against m3. Ensure you have an active tariff for the period you are billing for. Add required meters, reading units or tariff as required. Acknowledge and reject the error and re-raise the statement. |
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| Statements could not generate for <BillingProfileName>. | The billing profile linked to the network is not complete | ||
| Unable to generate statement for account, Document Renderer failure, if this error continues please contact help@mabdeck.com | Document renderer failure | Generate a statement for a property with an invalid statement template Invalid Statement template can be found https://sycous.slite.com/app/docs/fbvvoSFwJM. Sometimes if a client has a statement template already in Mabdeck then a change is made to the placeholders which would render their template invalid. |
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| Property does not have an area to calculate the capacity charge. | There is a capacity charge set up but no area has been added | Navigate to the property record in the system configuration section of the system. Check the value entered for the "area" of the property as this needs to be populated in order for the charge to be calculated for the bill. | |
| Capacity Charge unit is different to Property Area Unit. | There is a capacity charge set up, but the property area is in a different unit | Ensure the capacity charge (in the billing profile section) & area charge (in the property section) is in the same Area Unit | |
| More than one reading was found for meter serial {meterSerialNumber} for different meter manufacturers. Please check that the meter has the correct manufacturer. | There may be two meters with same same serial within the backend of Mabdeck under two separate manufacturers. | This will need to be raised with our developers in order for them to investigate the backend. | |
| Cannot populate hub balance. Unknown hub manufacturer: {HubManufacturerName} | The Hub has not been set up correctly. | ||
| Generation could not start. There are no credit billing tariffs added to the billing profile. | Only PAYG tariffs exist on the billing profile | Ensure there is a credit billing tariff available on the billing profile. If this is the first Credit billing account for this network, ensure there is a Statement template in Mabdeck connect to the billing profile within the 'output' section. | |
| Failed to generate due to missing readings in Mabdeck. Please contact our support team to resolve the issue | A last billed reading that is due to be used on a statement cannot be found in the database. | Ascertain the install reading for the required meter and the required date. Input it into Mabdeck / Ensure you have a up to date read and input this into Mabdeck. You can reach out to the resident directly or ask PDS to check their data. |